Tariff changes from 1 January 2019 (5)

How do I find out what my monthly payment will be?

The natural gas consumption reports that users will receive after 1 January 2019 will already include the information on the total monthly payment (including the amount of the fixed fee).

If you haven't received the report, the quickest and easiest way to calculate your monthly payment is to use the calculator, by entering the adjusted monthly consumption and the allowable load (Qmax), that is visible on the present natural gas meter.

You can follow your payment balance in the e-portal of AS Latvijas Gāze.

Likewise, fixed fee rates are published at www.gaso.lv, Tariff and calculator page and other media.

How do I pay the fixed fee - together or separately from monthly payments? Will a separate bill for the fixed fee be sent?

The fixed fee is only a part of the total monthly payment for natural gas, so a separate bill for a fixed fee will not be sent.

According to the current payment order for households (associated users), both for consumed natural gas and for distribution system services (including fixed fee) the user, as before, should transfer the payment to AS Latvijas Gāze - by the 20th of each month.

The first payment according to the new calculation must be transferred by 20 February. The payment can be made in the internet bank, in bank branches, in Latvijas pasts, as well as on the e-portal.

Why is a fixed fee introduced and why is it also charged when gas is not consumed?

Each natural gas user not only consumes gas as such, but also inevitably uses the infrastructure. These are the costs that can be related to each user. The fixed fee is a contribution of each natural gas user to the safety of themselves and surrounding residents, maintenance and development of infrastructure and provision of emergency service.

For customers who only consume gas for cooking or do not use gas at all, EUR 2.14 is a considerable expense, but every gas consumer needs to participate in the maintenance of the distribution system. Expenses, that occur to AS Gaso when serving apartment buildings as well as performing all the preventive work and ensuring safety, are great regarding affiliated users or households.

If an advance payment of twelve months was made in 2018, should a fixed fee be paid separately until a new report is received?

Payments made in advance are used for covering payments to be made in subsequent billing periods, including the fixed fee.

The fixed fee has only been introduced from 1 January 2019, and undoubtedly there can be a situation, when the received advance payment is used faster, as from January this year it will also be redirected to cover the fixed fee. Therefore we kindly ask our clients to register on the client website of AS Latvijas Gāze, which is the most convenient way to keep track of the balance of your payments and to understand whether the advance payment made in the previous year will be sufficient for the entire next reporting period.

Is it possible to temporarily disconnect the natural gas supply and will there be a fixed fee during the disconnection?

AS Gaso offers households a free option to temporarily disconnect the natural gas supply. For the period during which the gas supply will be disconnected, a fixed fee will not be charged to households (affiliated users).

The distribution system operator AS Gaso must be contacted for the application of natural gas disconnection.

Payments (9)

Can I pay for actual consumption?

Related users make payments following the balanced consumption principle.

What should I specify in a payment order, if I want to pay for gas?

The payment is identified on the basis of the indicated subscriber number, which is specified in the contract, in the natural gas consumption report, and on the payment receipts. There is a bar code on the payment receipt, for example, when paying in Latvijas Pasts you only need to present a payment receipt.

What if I have overpaid for natural gas?

In the case of overpayment, it is treated as an advance payment for the natural gas consumed in the next period. If you have overpaid, you can find out on the E-portal, section Invoices. You can also find out by writing to info@lg.lv, calling 1855 or visiting our Customer service centre.

I have several properties; can I get a joint natural gas report for all of my properties?

You will receive an individual review for each property.

Can I make payments for another person?

You can make payments for another person if you know the subscriber number.

Where can I see the monthly payment amount, if the report is not saved?

You can find out the monthly payment in the E-portal section Invoices, subsection Reports, by opening the consumption report document. You can also find out by writing to info@lg.lv, calling 1855 or visiting our Customer service centre.

What if I have made an advance payment for the year to come, but during this period, the tariffs change?

In the case of a change, recalculation is carried out for an adjusted consumption payment and, accordingly, you will have to pay the difference on the next payment, or an overcharge will be treated as an advance payment.

What if my natural gas consumption has increased or decreased significantly, but my adjusted consumption has already been calculated?

You should report this to us. You can do it in the E-portal section Messages, by writing to info@lg.lv, or visiting the Client service centre.

Where are the payment accounts of Latvijas Gāze available?

They are available in the section of payment accounts.

If you make a payment via Internet bank, we encourage you to use a sample prepared by the bank, where the details of Latvijas Gāze will already be specified; depending on the selected bank, you must specify the subscriber number.

For natural gas consumption reports and payment receipts sent by post, all details and bank accounts of Latvijas Gāze required for payments are listed on the back of the page.

Meter readings (3)

How do I report meter readings?

Information about meter reading submission is available in the section Submission of meter readings.

If you received a letter requesting you to notify about the meter readings, it is most convenient to do so by sending an SMS in the format specified in the letter or, if you use the internet, via the e-portal.

Which digits should be indicated when submitting meter readings?

The integers of the meter must be indicated. More information on meter readings is available
here.

What happens if I do not report my meter readings?

We would like to kindly remind you, that meter readings must be transmitted three times a year; but if this is not done, then the adjusted consumption will remain unchanged and will be subject to the current tariffs, therefore a significant difference between the calculated and actual consumption may occur, thus creating a large debt.

General (4)

What if my contact information changes?

Inform us by calling 1855, by emailing info@lg.lv or by updating your contact information on the E–portal section Reports.

Where can I get information on tariffs and their changes? Will I be personally informed about the changes?

There are no personal notifications about the changes in natural gas tariffs. Current tariffs can be found on our homepage, as well as in Latvijas Vēstnesis.

What if it is necessary to terminate the contract without interrupting the supply of natural gas?

Such situations happen mainly when the property is sold or rented.

If the balance of payments will be without a debt, the contract will be terminated as soon as the new user signs a new contract.

What if it is necessary to terminate the contract by disconnecting the natural gas supply?

In order to terminate your contract, you must first inform Latvijas Gāze about this in writing and contact the distribution system operator GASO to apply for the termination of natural gas supply.

The contract will be terminated if, after the interruption of natural gas supply, the balance of payments will be without a debt.