The tariff changes are due both to the increase in natural gas prices on global markets and to a significant decrease in the volume of natural gas delivered to users, which has had a significant impact on Gaso's operating results.
Each day, our customer support team helps to solve hundreds of questions, also looking for the best solution for each customer. Currently this may take longer than usual, so we've compiled the most frequently asked questions and answers to them.
The number of incoming calls and emails has tripled in the last 3 months. Customers wanted to make contact 160% more than last year in the same time period.
The change in the type of settlement will take place automatically and gradually, but the Balanced payment can be used until 31 March 2023, by filling out an application to keep it.
Compensations will be applied for the period from July 1, 2022 to April 30, 2023. Households do not need to apply for state aid; the reduced fee will be included in the billing documents automatically in accordance with the amount determined by the state.
In order to reduce the impact of increase in the price of energy resources, the government has decided to compensate the increase in the price of natural gas not only for residents, but also for consumers in buildings where the contract with the natural gas trader is held by the building manager or another legal entity. The state aid can be received by the owner, manager, project developer of multi-apartment residential buildings, terraced houses, where natural gas is used by households within the framework of mutual contractual obligations.