At the end of 2021, we conducted an annual customer satisfaction and loyalty survey in cooperation with the research agency RAIT. We are grateful for the great response from our customers, valuable suggestions, feedback, and their openness. We would like to provide feedback on the findings of the survey.
Latvijas Gāze supplies customers with natural gas, which is the most convenient and environmentally friendly traditional fuel for consumers. At times, when environmental aspects are playing an important role in our decision-making, Latvijas Gāze has developed an environmental policy that identifies initiatives that promote greater responsibility for the environment, as well as the development and spread of environmentally friendly technologies.
The use of biomethane in transport is closely linked to the development of natural gas filling infrastructure, as well as the increase in the number of CNG cars. It is the next step towards climate neutrality and environmentally friendly energy.
2021 was unexpectedly challenging and dynamic for the natural gas market. Several global conditions caused a sharp price jump because of which the price of natural gas was almost 6 times higher at the end of 2021 than at the beginning of the year. This has had a significant impact on both natural gas users and natural gas traders.
From 1 January 2022, the increase in the price of natural gas for households purchasing natural gas at the regulated tariff will be significantly lower than the increase in the total price of natural gas in the market.
Environmental responsibility means not only goals and policies, but also real actions, so a tree stand has been planted with the support of the company, which will help reduce harmful CO2 emissions for many years to come.