For customer convenience, in addition to the already existing types of registration, such as authorisation with Internet banking and eSignature, we have also made it possible to register by using an e-mail address and password.
Customers who have experienced a delay in receiving their annual consumption reports earlier this year will receive them by the end of March. These reports have already been sent to most customers. From 2021 Consumption reports will be visually and substantively different from those previously received.
Due to government restrictions on store occupancy, bills can be paid in the Maxima store chain from 8:00 to 10:00 and from 20:00 to 22:00
In 2020, we launched ambitious changes to improve internal processes, as well as introduced a new customer service portal and payment system to expand the range of services offered to our customers and meet the independence requirements between the Trader and the Distribution System Operator. These changes have caused customers to have questions, so we have published answers to the recent frequently asked questions.