For customer convenience, in addition to the already existing types of registration, such as authorisation with Internet banking and eSignature, we have also made it possible to register by using an e-mail address and password.
Customers who have experienced a delay in receiving their annual consumption reports earlier this year will receive them by the end of March. These reports have already been sent to most customers. From 2021 Consumption reports will be visually and substantively different from those previously received.
Due to government restrictions on store occupancy, bills can be paid in the Maxima store chain from 8:00 to 10:00 and from 20:00 to 22:00
In 2020, we launched ambitious changes to improve internal processes, as well as introduced a new customer service portal and payment system to expand the range of services offered to our customers and meet the independence requirements between the Trader and the Distribution System Operator. These changes have caused customers to have questions, so we have published answers to the recent frequently asked questions.
At the end of this year, we will perform the final transition to the new self-service customer portal and billing system, which involves a large-scale customer data transfer, thus completing the modernisation of the IT system, which was launched to ensure the independence requirements of the Energy Law.
Jēkabpils is one of the first towns where commercial vehicles run on CNG. According to chairman of the board of SIA ‘Jēkabpils autobusu parks’ Jānis Ščerbickis, the renovation of their bus fleet with seven CNG vehicles in Jēkabpils has made it possible to maintain the bus fare at the current level (0.50 euros), and to preserve various discounts and benefits, such as free bus rides for schoolchildren.