Automated calls for the confirmation of customer contact phone number

While taking care of the security and up-to-dateness of our customers’ data, in accordance with the terms of use of personal data*, between March 26 and November 30, on working days from 17.00 to 20.00, from the phone number: +371 64004014, we will perform automated calls to clarify your current phone numbers, so we can reach you when needed in the most convenient way.

During the campaign, automated calls will be performed that will allow customers to choose whether or not to confirm a specific contact phone number. This call is safe and free of charge.

For customers who have not received this type of call but wish to update their data, please use the customer website, specifying your current contact information in the MY DATA section.

If you have any questions, please do not hesitate to contact us via the customer websiteor by writing to the following email address

* Terms of Personal Data Use In our day-to-day business, we use your phone number to contact you regarding service and/or issues related to the contract. In addition, your phone number is used in our information systems to identify you when you call our Customer Service Centre and want to receive additional information about the services available to you, the performance of existing services, the quality of these services, and other related issues. Therefore, it is very important that we always have your correct phone number at our disposal. The purpose of this campaign is to verify the up-to-date accuracy of our customer phone directory. This campaign is organized by us, JSC “Latvijas Gāze”, with help from our trusted cooperation partner, SIA “TET”, which provides technical support for this campaign.

In order for us to carry out this campaign, during the preparation phase we need to process your identifying information and contact information so that we can select information from our information systems to be verifiable and/or updated. However, during the campaign phase only the phone number will be processed; this processing will be done in an automated and anonymous manner. At the end of the campaign, information about out-of-date and unverified phone numbers will be collected and deleted from our information systems.

Further information on the processing of your personal data and your rights can be found in our Personal data processing notice, as well as by asking our Data protection specialists by writing to the following email address:

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