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Questions and answers

  • Contracts (13)
  • Payments (20)
  • Meter reading (10)
  • Customer portal (4)
  • Natural gas connection (8)
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Popular questions

How do I conclude a contract?

A natural gas trade contract may be entered into by a person who has the ownership, use, or possession rights of the Object.

It is best to conclude the contract online by filling in the Application. We will send the contract within 5 working days (by filling in the Application online) to the e-mail address provided by you.

If you do not have access to the Internet bank or eSignature, you can conclude the contract by filling in the Application for the conclusion of a contract and sending a scanned or photographed version of the signed form to the e-mail address info@lg.lv, or by post to address: Vagonu ielu 20, Rīgā, Latvija, LV-1009 - We will then prepare and send you a contract to the e-mail or postal address specified by you.

If you have any questions regarding the Application, please call our information line +371 67869866 or send an e-mail to info@lg.lv

Was the answer helpful to you? Thanks for the answer - it will definitely help us to improve the service.
What documents are required to conclude a contract?

It is necessary to complete and submit an application online or complete an application to conclude a contract indicating the justification for the use of the property (object) and send it to the e-mail address info@lg.lv.

If you want to conclude a contract on behalf of another person (principal), please attach a copy of the power of attorney.

If you rent or lease a property (object), you shall submit the owner's consent to enter into the contract or another document, such as a lease or rental agreement, which indicates that the owner has granted you the right to enter into a natural gas trade contract for the property (object) in question.

If the property (object) has no connection for natural gas, before concluding a contract with us, you must contact the distribution system operator GASO.

Was the answer helpful to you? Thanks for the answer - it will definitely help us to improve the service.
How do you report meter reading?

The fastest and most convenient way to report meter readings is via the customer portal. You can also report the meter reading to the distribution system operator Gaso.

You have three options for reporting meter readings:

  • Via the client portal
  • By sending a text to 155, containing the following:
    RAD A00000000 Readings
    Enter the market name of your site (can be found in the client portal and in the settlement documents) instead of ‘A00000000’
    Enter the meter readings (full cubic metres only) instead of ‘Readings’
  • New! Report meter readings on our website with your subscriber or contract number.
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© 2022 AS Latvijas Gāze
Contacts
www.gaso.lv

Distribution system operator who is liable for the safety of local gas pipeline networks, ensuring technical services, connection to the natural gas network or disconnection, as well as measuring of natural gas consumption.

www.conexus.lv

The transmission system operator who is liable for the transportation of natural gas through transmission pipelines (mines) to pipelines used by a distribution system operator, as well as for the storage of natural gas in the Inčukalns underground gas storage facility.

www.sprk.gov.lv

The Public Utilities Commission who is liable for approving the methodologies underlying the calculation of tariffs for transmission, storage or distribution services, and methodologies underlying the calculation of the natural gas price for associated users.

www.likumi.lv

Cabinet Regulation No. 78 "Rules on the Usage and Trade of Natural Gas".

Notification on personal data processing

GASO costs for the connection and disconnection of natural gas

Natural gas consumers’ rights to choose the means of dispute settlement

Safety data sheet (LV)

Energy management certificate LVS EN ISO 50001:2018

ISO 14001:2015

Origin of natural gas in 2021: 99% of natural gas delivered to end consumers originates from Russia, however there is no information at our possession regarding the origins of the remaining 1% of natural gas delivered to end consumers. There are no natural gas deposits in the Republic of Latvia.

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