Payment must be made by the 20th date of the following month.

In the customer portal

https://mans.lg.lv/
  • The most convenient way to make a payment is through the CUSTOMER PORTAL
    In the customer portal, you can always access up-to-date information on the payment amount, overpayment or unpaid amount, as well as the payment history and payment documents.

On our website

  • MAKE A PAYMENT by providing an address; this type of payment allows you to pay the bill of another customer, such as your parents or grandparents.

Payment can only be made for an address, that has an active natural gas trade agreement. If the agreement has been terminated and you have to pay the final invoice, we invite you to do so on the customer portal or using another payment option.

Other types of payments

  • In the internet bank (bank accounts)
  • In the stores Maxima, bank branches and Latvijas pasts offices

When making payments, specify the subscriber number in the payment purpose. If you make a payment for several items, please indicate the number of the subscriber of each item and the amount of the payment. If payments are delayed, late payment interest is calculated at 0.15% of the amount due for each day of delay.

Payment methods

We offer two forms of payment - Bill or Balanced Payment. The payment method can be changed quickly and easily on the customer portal by sending a free-form application.

BALANCED PAYMENT


The best option if you want to pay the same amount each month and do not want to report the meter readings every month. If you use the Balanced Payment method, it is easier to estimate your spending and overall you might feel safer.

With Balanced Payment, you generally will pay the same amount as you have consumed, because the recalculation is made at the end of the period and any overpayment or unpaid amount is accounted for. If actual consumption in the period has been lower than what had been predetermined, in the first months of the next period payments may be less according to the amount of overpayment; but if the actual consumption is higher, the difference must be paid within the specified time period. The monthly Balanced Payment amount is calculated for each customer individually according to their average consumption of natural gas and authorised load of a meter.

The reference period may be individual for each one and may not coincide with the calendar year. If the use of natural gas has just started, the Balanced Payment amount is determined individually by agreement or by average consumption in similar cases.

  • Report the meter readings:
    Once a year at the end of the reporting period, if the annual consumption of natural gas is up to 250 m3 (using natural gas for cooking);
    Three times
    per year at the end of the reporting period and tariff change: as of 30 June and 31 December, if the annual consumption of natural gas exceeds 250 m3 (using natural gas for boiling water or heating).at least 1 time a year - at the end of the reporting period (it is individual for each customer). 
Reminders will be sent to customers, so that they do not miss the time of reporting the meter readings. For more accurate accounting of the actually consumed natural gas, you can report the meter readings every month from the 27th day to the 1st working day of the following month (inclusive). More info about meter readings
  • Make your Balanced Payment by the 20th of the following month.
  • At the end of each reporting period, you will receive a report comparing the amount of natural gas actually consumed with the amount paid for. If the payment is calculated in the statement, it should be paid by the 20th of the next billing period. Whereas, if an overpayment has been calculated, it will be reduced from the future payments by the amount of the overpayment reported. Once you receive the report, you will be able to see the new amount of the adjusted Balanced Payment, which we will calculate on the basis of the current rate.
Bill


Bill is the best choice, if you want to pay exactly for the amount you consumed.

This type of payment is characterised by fluctuations in monthly payments; therefore, if you are using natural gas for heating, please carefully assess your payment options before you choose this method of payment. During the winter months natural gas bills, due to an increase in consumption, can be much higher than in the summer.

By choosing this payment method you will receive a monthly bill for the natural gas consumed during the previous month.

  • You should report meter readings monthly from the 27th of the current month to the 1st working day of the following month. If the meter readings are not reported within the specified time, the bill will be based on the consumption as calculated by distribution system operator AS Gaso. The meter readings should also be provided if you have not consumed natural gas.
  • You will receive a bill by the 10th - 15th of the following month via e-mail and on the customer portal free of charge, or by post . The monthly fee for sending the bill by post in accordance with the price-list published on www.lg.lv (currently, it is €1.00).
  • Make yor payment by the 20th of the following month.
WHAT SHOULD I DO IF I HAVE AN OVERPAYMENT?

In the case of an overpayment, it is transferred to the next payment of the settlement period and the amount for payment will be indicated in the next payment document considering the overpayment. You do not have to make any payments until they are covered by the overpaid amount.

If you want to transfer the overpayment to another subscriber number, please fill in the overpayment application and send it to us in the customer portal mans.lg.lv or to the e-mail address: info@lg.lv.

If the owner or tenant of the property changes and if you have an overpayment and you are not going to renew the contract with Latvijas Gāze for another address, please fill in and send us an application for termination of the contract indicating all the information for the transfer of the overpaid amount to your current account. If the overpaid amount is more than EUR 20, please send the application for termination of the contract to the e-mail address: info@lg.lv with a secure electronic signature or by mail, addressing the letter to AS “Latvijas Gāze” Customer Service Centre, 20 Vagonu Street, Riga, LV -1009.

SERVICE FEE
ServiceDescriptionFee
Annual report via e-mailYou will receive a annual report for consumed natural gas to the e-mail address specified by you. The annual report will also be available on the e-portal.Free of charge
Annual report via mailYou will receive a annual report for consumed natural gas to the mail address specified by you.
Free of charge

Receiving the invoice via email

You will receive a monthly invoice for the natural gas consumed to the e-mail address you provide. The invoice will also be available on the customer portal.

Free of charge

Receiving the invoice via mail

You will receive a monthly invoice for the natural gas consumed to the address you provide.

from 1 January 2020- EUR 1.00

Receiving a Debt Processing Letter by Email

Receiving a reminder email for the outstanding payment amount.

Free of charge

Receiving a Debt Processing Letter (reminder, warning) by mail.

Receiving a Reminder or Warning Letter for the outstanding payment amount by mail.

until 31 December 2019 -  EUR 0.43;

from 1 January 2020 -  EUR 1.00

Cost per letter incl. VAT 21%