Payment

Payment must be made by the 20th date of the following month.

When making payments, specify the subscriber number in the payment purpose. If you make a payment for several items, please indicate the number of the subscriber of each item and the amount of the payment. If payments are delayed, late payment interest is calculated at 0.15% of the amount due for each day of delay.

Make payment on customer portal

Make a payment

New!

You can pay another customer's bill by only providing the address. In order to make a payment, authorisation on the customer portal is not required, and payment can be made either by using a payment card (Mastercard, Visa, Revolut), or at the most popular banks in Latvia (Swedbank, SEB, Citadele, Luminor/DNB).

Payment can only be made for an address, that has an active natural gas trade agreement. If the agreement has been terminated and you have to pay the final invoice, we invite you to do so on the customer portal.

    Make a payment by providing the address

    Make a payment

    Payment methods

    We offer two forms of payment - Bill or Balanced Payment. The payment method can be changed quickly and easily on the customer portal by sending a free-form application.

    BALANCED PAYMENT

    The best option if you want to pay the same amount each month and do not want to report the meter readings every month. If you use the Balanced Payment method, it is easier to estimate your spending and overall you might feel safer.

    With Balanced Payment, you generally will pay the same amount as you have consumed, because the recalculation is made at the end of the period and any overpayment or unpaid amount is accounted for. If actual consumption in the period has been lower than what had been predetermined, in the first months of the next period payments may be less according to the amount of overpayment; but if the actual consumption is higher, the difference must be paid within the specified time period. The monthly Balanced Payment amount is calculated for each customer individually according to their average consumption of natural gas and authorised load of a meter.

    The reference period may be individual for each one and may not coincide with the calendar year. If the use of natural gas has just started, the Balanced Payment amount is determined individually by agreement or by average consumption in similar cases.

    1. Report the meter readings 3 times a year. For bi-annual tariff changes: 30 June and 31 December and at the end of the reporting period (it is individual for each customer). Before the expiration date of the current reporting period, we will send to your e-mail a reminder to report the readings. Sign up for the customer portal and receive reminders to submit your meter readings!
    2. Make your Balanced Payment by the 20th of the following month.
    3. At the end of each reporting period, you will receive a report comparing the amount of natural gas actually consumed with the amount paid for. If the payment is calculated in the statement, it should be paid by the 20th of the next billing period. Whereas, if an overpayment has been calculated, it will be reduced from the future payments by the amount of the overpayment reported. Once you receive the report, you will be able to see the new amount of the adjusted Balanced Payment, which we will calculate on the basis of the current rate.
    Bill

    Bill is the best choice, if you want to pay exactly for the amount you consumed.

    This type of payment is characterised by fluctuations in monthly payments; therefore, if you are using natural gas for heating, please carefully assess your payment options before you choose this method of payment. During the winter months natural gas bills, due to an increase in consumption, can be much higher than in the summer.

    By choosing this payment method you will receive a monthly bill for the natural gas consumed during the previous month.

    1. You should report meter readings monthly from the 27th of the current month to the 1st working day of the following month. If the meter readings are not reported within the specified time, the bill will be based on the consumption as calculated by distribution system operator AS Gaso. The meter readings should also be provided if you have not consumed natural gas.
    2. You will receive a bill via e-mail and on the customer portal free of charge, or by post by the 10th of the following month. The monthly fee for sending the bill by post in accordance with the price-list published on www.lg.lv (currently, it is €1.00).
    3. Make yor payment by the 20th of the following month.
    WHAT SHOULD I DO IF I HAVE AN OVERPAYMENT?

    In a standard situation the overpayment will be redirected to the next reference period payment.

    However, if you are willing to recover overpayment or transfer it to another subscriber number, then you must submit a payment order or a copy of the check and signed Application. Documents must be submitted at the customer service center, by post (AS “Latvijas Gaze”, Vagonu street 20, Riga, LV-1009) by mail or signed by e-signature and submitted via e-mail. If the overpayment amount does not exceed 10 EUR, then the Application (Pieteikums) can also be submitted electronically in a scanned form.

    Important! You have to be payer or a notarized person.

    SERVICE FEE
    ServiceDescriptionFee
    Annual report via e-mailYou will receive a annual report for consumed natural gas to the e-mail address specified by you. The annual report will also be available on the e-portal.Free of charge
    Annual report via mailYou will receive a annual report for consumed natural gas to the mail address specified by you.
    		Free of charge

    Receiving the invoice via email

    You will receive a monthly invoice for the natural gas consumed to the e-mail address you provide. The invoice will also be available on the customer portal.

    Free of charge

    Receiving the invoice via mail

    		You will receive a monthly invoice for the natural gas consumed to the address you provide.

    from 1 January 2020- EUR 1.00

    Receiving a Debt Processing Letter by Email

    Receiving a reminder email for the outstanding payment amount.

    		Free of charge

    Receiving a Debt Processing Letter (reminder, warning) by mail.

    		Receiving a Reminder or Warning Letter for the outstanding payment amount by mail.

    until 31 December 2019 -  EUR 0.43;

    from 1 January 2020 -  EUR 1.00

    Cost per letter incl. VAT 21%

    Related documents