Acceptance and processing of meter readings is provided by the distribution system operator Gaso. The meter readings should also be provided if you have not consumed natural gas.

Readings reporting period

Between day 27 of the current month, and the first business day of the next month (inclusive)

  • If you billing method is Bill, then the readings must be reported once every month.
  • If your billing method is Balanced Payment, then the readings must be reported once a year, at the end of the reporting period. For more accurate accounting of natural gas, you may submit readings every month.

Ways to report readings

You have two options for reporting meter readings:

  • Via the customer portal.
  • By sending a text to 155, containing the following:
    RAD A00000000 Readings
    Enter the market name of your site (can be found at the customer portal) instead of A00000000
    Enter the meter readings (full cubic metres only) instead of ‘Readings’

Notifications

An reminder to submit meter readings is sent via e-mail!

  • Register at our customer portal and get an e-mail reminding you to send us your meter readings!
  • No e-mail reminder to submit meter readings is sent via e-mail.
How do you read the meter reading correctly?

The meter readings shall be read in whole numbers, all black digits before the decimal point.

I’VE FORGOTTEN TO REPORT MY METER READINGS, WHAT HAPPENS NOW?

The distribution system operator Gaso will estimate the readings, making a prediction based on your natural gas consumption history.

We will bill you based on Gaso’s information about the consumption of gas at your site. In this case we urge you to send us the actual readings the next month, so that we bill you based on your actual consumption.

If you use Adjusted Payment billing, we will only ask you to submit the readings before the next annual recalculation. If you do not send the readings in this case, we ask you to submit them in the client portal, between day 27 of the current month, and the first business day of the next month. You may report your readings every month: the more often you report, the more accurate our natural gas accounting.

I have reported an incorrect meter reading, how can I correct it?

Acceptance and processing of meter readings is provided by the distribution system operator Gaso. You can correct the meter reading by contacting the distribution system operator Gaso.

Consumption of natural gas is recorded in both m3 and kWh 

Natural gas consumption and meter readings are reported in m3,

but in accordance with Cabinet of Ministers Regulation No. 78 Regulations Regarding the Trade and Use of Natural Gas, for the purposes of the system user's settlement of payments, kilowatt-hours (kWh) are used.

The meters count natural gas consumed in m³, and the conversion factor per kWh is the gross calorific value. The calorific value is a variable that is divided into zones and months.

The zone of the calorific value shall be determined by the distribution system operator Gaso, taking into account the administrative areas in which the natural gas plants belonging to each zone are located. The order of the calorific zones can be found on the Gaso website.