Acceptance and processing of meter readings is provided by the distribution system operator Gaso. 

The meter readings should also be provided if you have not consumed natural gas. The frequency of reporting depends on your billing type. Reminders will be sent to customers, so that they do not miss the time of reporting the meter readings. For more accurate accounting of the actually consumed natural gas, you can report the meter readings every month from the 27th day to the 1st working day of the following month (inclusive).

Frequency of reporting

The frequency of reporting depends on your billing type:

  • Bill- readings must be reported monthly;
  • Balanced Payment:
    Once a year at the end of the reporting period, if the annual consumption of natural gas is up to 250 m3 (up to 2,635 kWh), using natural gas for cooking;
    Three times per year at the end of the reporting period and tariff change: as of 30 June and 31 December, if the annual consumption of natural gas exceeds 250 m3 (over 2,635 kWh), using natural gas for boiling water or heating).

Ways to report readings

Between day 27 of the current month, and the first business day of the next month (inclusive)
You have three options for reporting meter readings:

  • Via the customer portal.
  • By sending a text to 155, containing the following:
    RAD A00000000 Readings
    Enter the market name of your site (can be found on the customer portal and payment documents)instead of A00000000
    Enter the meter readings (full cubic metres only) instead of ‘Readings’
  • New! Report meter readings on our website with your subscriber or contract number.

Notifications

Invitations to report the meter readings are sent by e-mail, post and SMS!

  • For customers with the invoice type Invoice, reminders are sent by e-mail only. 
  • Register at our customer portal and get an e-mail reminding you to send us your meter readings!
How do you read the meter reading correctly?

The meter readings shall be read in whole numbers, all black digits before the decimal point.

I’VE FORGOTTEN TO REPORT MY METER READINGS, WHAT HAPPENS NOW?

The distribution system operator Gaso will estimate the readings, making a prediction based on your natural gas consumption history.

We will bill you based on Gaso’s information about the consumption of gas at your site. In this case we urge you to send us the actual readings the next month, so that we bill you based on your actual consumption.

If you make payments according to the Balanced Payment principle, the readings must be reported 1-3 times per year. Reminders will be sent to customers, so that they do not miss the time of reporting the meter readings.

If you do not send the readings in this case, we ask you to submit them in the client portal, between day 27 of the current month, and the first business day of the next month. You may report your readings every month: the more often you report, the more accurate our natural gas accounting.

I have reported an incorrect meter reading, how can I correct it?

Acceptance and processing of meter readings is provided by the distribution system operator Gaso. You can correct the meter reading by contacting the distribution system operator Gaso.

Report meter readings

Consumption of natural gas is recorded in both m3 and kWh 

Natural gas consumption and meter readings are reported in m3,

but in accordance with Cabinet of Ministers Regulation No. 78 Regulations Regarding the Trade and Use of Natural Gas, for the purposes of the system user's settlement of payments, kilowatt-hours (kWh) are used.

The meters count natural gas consumed in m³, and the conversion factor per kWh is the gross calorific value. The calorific value is a variable that is divided into zones and months.

The zone of the calorific value shall be determined by the distribution system operator Gaso, taking into account the administrative areas in which the natural gas plants belonging to each zone are located. The order of the calorific zones can be found on the Gaso website.