The application period has ended.

The Balanced Payment can be used until 31 March 2023, by filling out an application for keeping this type of payment.

  • The application must be submitted within 30 days from the date of creation of the letter (about changing the payment method and options for saving the Balanced Payment)!
  • After this deadline, the payment method cannot be changed.
  • The application can be submitted electronically (the form is available below) or by calling customer service at 67 869 866 (on working days from 8:00 a.m. to 6:00 p.m.).
  • Applications are not accepted in other communication channels.
  • All overdue payment obligations must be fulfilled.
  • In case of a positive decision, we will determine the Balanced Payment according to the current tariffs and until 31.03.2023 the payment amount will not change. This means that when receiving the final annual report in April next year, there is a risk of receiving a large amount for payment, as the new tariffs will come into effect on 1 January, the amount of which cannot be predicted at the moment. The amount of the recalculation indicated in the final statement will have to be paid within a couple of weeks.
  • Even for the customers who qualify for the state aid, the Balanced Payment will be determined according to valid tariffs, without the state aid. However, customers can be sure that they will receive the granted aid in full, because when making the recalculation in April 2023, we will take into account the actual consumption by month and the tariffs of the relevant period, with a reduced price of natural gas. Therefore, the state aid will be applied according to the actual monthly consumption, but the Balanced Payment will not be reduced.

Carefully evaluate whether you really want to keep payments according the Balanced Payment. When receiving the final annual report in April next year, there is a risk of receiving a large amount for payment, as the new tariffs will come into effect on January 1, the amount of which cannot be predicted at the moment. The amount of the recalculation indicated in the final statement will have to be paid within a couple of weeks.

We've summed up some of the key benefits of receiving monthly bills:

  • Possibility to receive a settlement document every month, as a reminder of the payment to be made, clearly seeing how much is to be paid in the relevant month.
  • Clearly see the amount of granted state aid in the current month, if you qualify for it.
  • By monitoring the amount of energy you use each month, you can take steps to increase energy efficiency and lower your bill. Reducing energy consumption at home not only helps reduce energy bills, but also reduces your carbon footprint.
  • It’s easier to apply for other state or local government benefits by presenting an invoice as a proof of expenses.

You do not need to apply to change the billing type to Invoice, it will happen automatically.