At the end of 2021, we conducted an annual customer satisfaction and loyalty survey in cooperation with the research agency RAIT. We are grateful for the great response from our customers, valuable suggestions, feedback, and their openness. We would like to provide feedback on the findings of the survey.
In the wake of the energy crisis across Europe, the government has decided to compensate for the increase in the price of natural gas for citizens with annual natural gas consumption above 250 m3. Compensation will be applied for the period from January to the end of April 2022. Households do not need to apply for state aid; the reduced fee will be included in the billing documents automatically in accordance with the amount determined by the state.
The use of biomethane in transport is closely linked to the development of natural gas filling infrastructure, as well as the increase in the number of CNG cars. It is the next step towards climate neutrality and environmentally friendly energy.
2021 was unexpectedly challenging and dynamic for the natural gas market. Several global conditions caused a sharp price jump because of which the price of natural gas was almost 6 times higher at the end of 2021 than at the beginning of the year. This has had a significant impact on both natural gas users and natural gas traders.
From 1 January 2022, the increase in the price of natural gas for households purchasing natural gas at the regulated tariff will be significantly lower than the increase in the total price of natural gas in the market.
The use of natural gas in road transport has become increasingly popular over the last decade. CNG-powered cars are now used by more than two million Europeans and are suitable for everyone, from private vehicle owners to public transport and freight transport.