At the end of this year, we will perform the final transition to the new self-service customer portal and billing system, which involves a large-scale customer data transfer, thus completing the modernisation of the IT system, which was launched to ensure the independence requirements of the Energy Law.
Natural gas and biomethane will play a significant role in long-term freight and passenger transport; however, experts concluded that the promotion of the use of alternative fuels requires infrastructure, fiscal and financial support, as well as a review of European Union (EU) policies, during the conference ‘Gas and Transport. Myths. Reality. Benefits’. The main topic of the discussion was the achievement of international climate objectives, while maintaining the competitiveness of transport companies.
Lai neradītu riskus klientu un darbinieku veselībai, Latvijas Gāze ir pieņēmusi lēmumu turpināt nodrošināt klientu apkalpošanu tikai attālināti.
The first half of 2020 has brought even more dynamic and challenging environment for the world and the energy industry. Mild temperatures, the lockdown measures connected to the spread of the coronavirus and low natural gas price levels were the key factors shaping the operating environment of the Latvijas Gāze.
We are constantly improving our remote customer service, as well as we are taking care of customers’ convenience and service availability. We have already expanded the possibilities of payments in the customer portal by providing the possibility to pay using the most popular internet banks and payment cards. It is possible to pay the bill of another customer, for example, your parents, on the website of Latvijas Gāze as well.
We have launched the ambitious modernisation of the IT system, which is an important step in the development of Latvijas Gāze services.