ADDED! In order to increase the reach of the call center, we have started cooperation with an outsourcing company, which will provide part of the services of the Latvian Gas customer center. In addition, we continue to expand our team and several new employees have already joined us in October.

In recent months, we have been experiencing a large increase in customer calls and written communication. Most of the questions consist of settlement issues, with regard to the amount of payment, changes in tariffs, the amount of state aid and the procedure for its application, as well as the change of payment method, where customers actively express their desire to change the payment method to a monthly bill; this is especially the case for customers, who use natural gas for heating and are eligible for state aid.

In order to increase availability to customers, we are also reachable outside normal working hours, so customers may even receive answers from us on weekday evenings and on weekends.

We continue to work on expanding the customer service team: we have already hired several new colleagues and we are always looking for more in order to be able to answer as many phone calls as possible and reduce the processing time of written requests. However, as with many companies, we are also facing a shortage of quality workforce. The training process takes time as well.

We will answer all the questions received - please do not send them again!

We kindly ask customers to be understanding, and if the question has been submitted in written form once, then we kindly ask you not to do it again, because all the letters are processed and answers are sent to everyone.

We understand that explaining the situation does not provide answers to the questions of interest; therefore, we first invite customers to get acquainted with the available information on our website, where we have collected the most important information about granting state aid; we have also compiled a list of the most frequently asked questions:

• regarding state aid
• regarding changing the type of payment from Balanced payment to monthly invoices
• if you want to keep the Balanced payment until 31.03.2022, fill out the application here
• if you want to sign a new contract (if you have purchased a new property or want to use/renew natural gas in the facility) fill out the application here
• information about payments is available in the customer portal. Help with registering in the customer portal is available here
• for information about payments and what to do if an overpayment has occurred, read here
• more information about terminating the contract here
• Other frequently asked questions

If you cannot find the answer to your question in these sections, we invite you to send it using the customer portal or by e-mail info@lg.lv.

We invite you to follow the latest information on our website and social networks