How can I terminate the contract?
If you are changing your place of residence and the property will henceforth be used by another person, or if you wish to terminate the contract because the natural gas supply to the property will be disconnected, we kindly ask you to send us a message via the customer portal or a completed application for termination of the contract (in the Applications section) to the e-mail address info@lg.lv.
If it is not known whether the new owner/user of the gasified property will continue to use natural gas and enter into a gas sales contract, we recommend that the owner/user apply for the disconnection of the natural gas supply before the ownership/usage rights end. The disconnection of the natural gas supply is provided by the distribution system operator AS “Gaso” (more information here). The disconnection is free of charge. The costs of reconnecting to the natural gas supply will have to be covered by the new owner/user. For disconnection, please contact the distribution system operator AS “Gaso” by phone +371 67369938, e-mail info@gaso.lv.
In accordance with the laws and regulations, natural gas consumption measured in m3 must be converted into kWh. In order to meet the requirements of the laws and regulations, the distribution system operator must multiply the final gas consumption of the object measured in m3 by the weighted average gross calorific value of gas for the month within the charging zone, which can be performed at the end of the month. You will receive the billing document after the consumption measured in m3 is converted into kWh. I.e., the month following the termination of the contract or the supply of natural gas.