Each day, our customer support team helps to solve hundreds of questions, also looking for the best solution for each customer. Currently this may take longer than usual, so we've compiled the most frequently asked questions and answers to them.
The number of incoming calls and emails has tripled in the last 3 months. Customers wanted to make contact 160% more than last year in the same time period.
The change in the type of settlement will take place automatically and gradually, but the Balanced payment can be used until 31 March 2023, by filling out an application to keep it.
Compensations will be applied for the period from July 1, 2022 to April 30, 2023. Households do not need to apply for state aid; the reduced fee will be included in the billing documents automatically in accordance with the amount determined by the state.
By improving energy efficiency, companies not only benefit from energy savings, but also from many new opportunities for development and sustainability. The summer period is the perfect time to review and improve business processes, analyse energy consumption and implement an energy efficiency strategy.
From 1 July 2022, the natural gas tariff for households purchasing natural gas at the regulated tariff will change for the next six months.