Questions and answers

Natural gas price encompasses not only the price of the natural gas itself as a commodity, but also trading, storage and transmission capacity services.

Until 30 April 2023: The natural gas price for households is regulated by the Public Utilities Commission.

From 1 May 2023: The price of natural gas is determined by the free market. UNIVERSĀLAIS pakalpojums natural gas price in a given trading period cannot exceed the reference price specified in the Cabinet Regulations. The distribution system operator GASO is responsible for calculating and publishing the reference price on its website.

The natural gas price is only one of the five components that make up the total payment for natural gas and is the only one that differs between all natural gas traders.

In addition to the natural gas price, the following components are included in the invoice:

• Distribution – determined by GASO for the supply of natural gas within the borders of the city. Consists of a fixed and a variable part (depending on natural gas consumption).
• Transmission (starting point) – determined by Conexus Baltic Grid for the transportation of natural gas through the main pipelines.
• Excise duty – determined and regulated by the State.

Value added tax 21% – determined and regulated by the State.

Information about the payment is available:
- in the Invoices section of the customer portal;
- We will also send the invoice to your e-mail or by post, depending on the method of receipt specified in the application.

You will receive the invoice by e-mail from the 10th to the 15th of each month free of charge.

If you have chosen to receive the invoice by mail, you will receive them later, depending on the deliveries of VAS Latvijas Pasts. Charges for sending monthly invoice by post according to the published price list. We invite you to change the method of receipt of settlement documents to e-mail by applying for it on the customer portal.

We will send a bill by the 10^th - 15^th of the following month via e-mail and on the customer portal.

It is also possible to receive an invoice by post, but please note that you will receive it later according the price list.

Settlements for the consumed natural gas must be made every month. You will receive a monthly bill based on your actual consumption or consumption calculated by GASO.

• You should report meter readings monthly from the 27^th of the current month to the 1^st working day of the following month. Submission of meter readings

• Make yor payment by the 20^thof the following month.

• In the customer portal - In the customer portal, you can always access up-to-date information on the payment amount. The payment history will be saved on the portal. Also information about overpayment or unpaid amount and payment documents.
• On our website - indicating the subscriber or contract number. Payment can only be made for an address, that has an active natural gas trade agreement.
  

If the agreement has been terminated and you have to pay the final invoice, we invite you to do so on the customer portal or using another payment option.

• In the internet bank - to the current account of Latvijas Gaze. When making payments, specify the subscriber number in the payment purpose. If you make a payment for several items, please indicate the number of the subscriber of each item and the amount of the payment.

• In the 4 different retail chains across Latvia and Latvijas pasts offices. Payment is quick and easy – just scan the barcode available on the receipt. Payments can be made in cash or by bank card. Please note that the commission will be applied according to the price list at the sales point.

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Latvijas Pasts

For the purpose of payment, please indicate the exact subscriber or bill number. In the case of an error, it may take longer to process your payment.

You can make a payment instead of another person (customer) by indicating its subscriber or contract number.

To make a payment

In order to make a payment, authorisation in the customer portal is not required, and payment can be made either by using a payment card (Mastercard, Visa), or at the most popular internet banks (Swedbank, SEB, Citadele, Luminor/DNB) in Latvia.

Payment can only be made for such a property that has an active natural gas trade contract. If the contract has been terminated and you have to pay the final invoice, we invite you to do so in the customer portal.

It is a payment solution developed by Citadele bank, which takes care of both the security of the user’s data and money. Klix enables you to make payments from your bank account. Although the service is provided by Citadele bank, the payment order is executed at the bank in which you have an account.

Klix bank payment is made from your bank account. To make a payment, select your bank, log in and confirm the payment.

Read more

The Balanced Payment method is available until 31.03.2023 for customers who applied to save it. The aplication period has ended.

When concluding a new contract, this payment method is not available.

After the specified period (31.03.2023):

• You should report meter readings monthly from the 27^th of the current month to the 1^st working day of the following month. Submission of meter readings

• We will send a bill by the 10^th - 15^th of the following month via e-mail and on the customer portal. It is also possible to receive an invoice by post, but please note that you will receive it later.

• Make yor payment by the 20^thof the following month.

We will transfer your advance payment (overpayment) to your new contract for another property.

The overpayment is carried forward to the next payment of the billing period, and you do not have to make the payments while they are covered by the overpaid amount.

If you want to transfer the overpayment to another subscriber number, please fill in and send us the overpayment application in the customer portal mans.lg.lv or to the e-mail address info@lg.lv.

If the user (owner or tenant) of the property changes and the new user does not plan to conclude the contract with Latvijas Gāze, please fill in and send us an application for termination of the contract and application for the transfer or payout of an overpayment indicating all the information for the transfer of the overpaid amount to the current account. If the overpaid amount is more than EUR 300, please send the overpayment application to the e-mail address: info@lg.lv with a secure electronic signature or by mail, addressing the letter to AS “Latvijas Gāze”, 6 Aristida Briāna Street, Riga, LV-1001. The payment we pay within 2 months of the date of receipt of the application or of all necessary documents for processing the application.

Upon termination of the contract, you have the opportunity to transfer the overpayment to another property (object) specified by you or recover it in your current account. To transfer the overpayment, please fill in the application for the transfer or payout of an overpayment.

If the owner or tenant of the property changes and if you have an overpayment and you are not going to renew the contract with Latvijas Gāze for another address, please fill in and send us an application for termination of the contract and application for the transfer or payout of an overpayment indicating all the information for the transfer of the overpaid amount to your current account. If the overpaid amount is more than EUR 300, please send application for the transfer or payout of an overpayment to the e-mail address: info@lg.lv with a secure electronic signature or by mail, addressing the letter to AS “Latvijas Gāze”, 6 Aristida Briāna Street, Riga, LV -1009.

If you have made an incorrect payment, please send us a completed Application for the refund of an incorrect payment to the e-mail address: info@lg.lv.
If the overpaid amount does not exceed EUR 300, you can send the application in scanned or photographed form, however, applications with an amount above EUR 300 shall be sent to the e-mail address: info@lg.lv signed with a secure electronic signature or by mail, addressing the letter to AS Latvijas Gāze, 6 Aristida Briāna Street, Riga, LV-1001.

The financial well-being of each client is important to us; therefore, we will look for solutions together. Please contact us without delay! To extend the payment term or split the payment, fill in and send us an application for debt payment in instalments or extension of the repayment term to the e-mail address info@lg.lv or send us a message via the client portal.

We consider each case individually, therefore, the response time is related to the amount, the deadline for the spread of the debt, as well as the discipline of your previous payments. We will respond as soon as possible.

GASO is the only natural gas distribution system operator in Latvia, providing natural gas from the transmission system to final consumers. GASO provides the development of distribution infrastructure, the construction of natural gas connections, the operation of the system and accounting of natural gas, as well as the operation of the emergency services.

GASO ensures that all natural gas market participants have equal conditions and modern tools to ensure the functionality of the natural gas market.

When choosing natural gas from Latvijas Gāze for your home, you do not need to conclude a separate contract with the System Operator GASO – the contract includes both the technical information of the natural gas object and the information on system services. The bill also includes all the components that make up the total payment for using natural gas in your home:

• Natural gas price – the price of the natural gas itself as a commodity.
• Distribution – determined by GASO for the supply of natural gas within the borders of the city. Consists of a fixed and a variable part (depending on natural gas consumption).
• Transmission (starting point) – determined by Conexus Baltic Grid for the transportation of natural gas through the main pipelines.
• Excise duty and value-added tax 21% – determined and regulated by the State.

The distribution service is provided by GASO. It is the cost incurred for the reconstruction, maintenance and emergency services of gas pipelines and distribution facilities. This means that the total payment for natural gas includes the distribution service charges for providing and maintaining the infrastructure in good working order from the point of delivery to the customer's home.

The distribution service charge consists of a fixed payment and a variable payment:

• The fixed payment depends on the permitted load of the connection to the gasified object.
• The variable payment depends on the annual volume of natural gas consumed. The annual volume of natural gas consumed determines the appropriate tariff group for the object.

At the end of the calendar year, GASO shall recalculate the tariffs according to the user's actual annual consumption. If the volume of natural gas consumed during the year is higher or lower than the previously determined tariff group (up to 2 635; from 2 635.1 to 263 450 kWh), the recalculation for the whole previous year is performed.

In this situation, the tariff adjustment will be shown in the invoice detail with a recalculation for each month, depending on whether the tariff group is increased or decreased.

The Bill details section shows the recalculation made for Distribution system services for the entire previous calendar year.

The details include:

• period (month, year) for which the recalculation was made;
• for which service (Distribution service – variable part);
• the amount recalculated.

“-” indicates the previously withheld payment for the period indicated, while “+” indicates the amount calculated by applying the correct tariff group.

According to Paragraph 91 of Cabinet Regulation No. 78 of 7 February 2017 Regulations Regarding the Trade and Use of Natural Gas, the distribution system operator is responsible for the correct application of tariffs in the gasified object. Therefore, the recalculation is carried out on the basis of the delegation provided for in the regulation, issued by the joint-stock company GASO on 20 April 2023, pursuant to Paragraphs 29 and 30 of the Procedure for the Application of Tariffs for Distribution System Services, which stipulate that the operator only recalculates the tariff of the gasified objects according to the actual annual consumption of natural gas after the end of the calendar year.

The variable payment of the Distribution service depends on the annual volume of natural gas consumed. When concluding a contract, the planned volume of natural gas consumption is indicated, and the corresponding tariff group is determined on such basis. If, at the end of the calendar year, "Gaso" AS determines that the actual volume of natural gas consumed during the year does not correspond to the previously applied distribution tariff category, a recalculation is made for the whole year according to the actual natural gas consumption and the tariff category corresponding to the actual situation is applied. There is no need for a new contract or tariff change during the term of the contract; the recalculation will only be made automatically at the end of the calendar year.

Each natural gas consumer not only consumes natural gas, but also uses the infrastructure. Most of the distribution system service costs are the costs of maintaining the infrastructure required for the supply of natural gas, which do not depend on the consumption of natural gas. As explained by the Public Utilities Commission, in order to maintain the infrastructure in an appropriate technical condition and to ensure other activities necessary for the functioning of the distribution system, the tariff structure was changed and a fixed part of the tariff was determined. Otherwise, a situation would arise in which users who do not actually use or use natural gas in small amounts would not contribute to the infrastructure costs, however, they would have the opportunity to use natural gas at any time. In turn, the maintenance of the necessary infrastructure for such users would be ensured at the expense of funds received from other users. More detailed information https://www.gaso.lv/

If you do not smell a specific odorant gas, you can rule out a leak. What to do if you smell gas?

The easiest way to make sure that the payment is calculated correctly is to compare the actual meter reading with the one listed on the bill. If you have not reported the readings for a long time, the reading calculated by "Gaso" AS may not correspond to the actual one. Therefore, if the meter reading indicated on the bill differs from the actual reading at the end of the billing period, contact us by writing to: info@lg.lv

Please include your name, subscriber number and the current meter reading in the email for the faster processing of incoming emails.

As a reminder – reporting periods for the readings are open from the 27th date of the current month to the first working day of the following month, regardless of consumption.

In the case if you suddenly encounter a situation where you cannot pay the bill on time, please fill in and sign the application and send it to the e-mail: info@lg.lv.

Payment can be made in instalments, equalising up to 6 months (in addition, monthly payments shall still be paid).

Please note that the submitted application does not yet guarantee the equalisation of the payment. We will review the application and will provide you with an answer.

Receipt of an invoice by post is a paid service according to the price list published at www.lg.lv, while receipt of the bill by e-mail and customer portal for FREE. If you currently receive invoice by mail, please also indicate your e-mail address in the application to receive further documents from us.

Natural gas consumption and meter readings are still reported in cubic metres (m³), but in accordance with Cabinet of Ministers Regulation No. 78 Regulations Regarding the Trade and Use of Natural Gas, for the purpose of system users settling payments, kilowatt-hours (kWh) are used. This means that we, as a natural gas provider, have an obligation to bill natural gas consumption in kilowatt hours. Such a requirement has been introduced in order to record the natural gas consumed as accurately as possible, as the amount of natural gas per cubic metre may vary. It depends on both the temperature and the pressure of the natural gas.

To convert the consumption into kWh, cubic metres are multiplied by the calorific value.

For the convenience of customers, we have a measurement unit calculator, in which by entering your natural gas consumption in cubic metres and choosing the calorific value zone, you can quickly and easily convert your consumption into kilowatt hours.

Calorific value is the amount of heat that can be obtained by completely burning 1 m³ of gas. The amount of natural gas in 1 m³ may vary, it depends both on the temperature of the natural gas and on the pressure, therefore, special devices are installed throughout the territory of Latvia – chromatographs, that measure the calorific value in each zone.

The calorific value ratios are used to express the amount of natural gas from m³ in kWh, because according to the Cabinet of Ministers Regulation No. 78 “Regulations regarding the trade and use of natural gas”, for the purposes of the system user’s settlement of payments, kilowatt hours (kWh) are used. This means that we, as a natural gas provider, have an obligation to bill natural gas consumption in kilowatt hours. The following formula is used for conversion:

Natural gas volume (m³) × calorific value = natural gas volume (kWh).

For the convenience of clients, we have a measurement unit calculator, in which by entering your natural gas consumption in cubic metres and choosing the calorific value zone, you can quickly and easily convert your consumption into kilowatt hours.