Questions and answers

A natural gas trade contract may be entered into by a person who has the ownership, use, or possession rights of the Object.

It is best to conclude the contract online by filling in the Application. We will send the contract within 5 working days to the e-mail address provided by you.

If you do not have access to the Internet bank or eSignature, you can conclude the contract by filling in the Application for the conclusion of a contract and sending a scanned or photographed version of the signed form to the e-mail address info@lg.lv, or by post to address: 6 Aristida Briāna Street, Riga, Latvia, LV-1001 - We will then prepare and send you a contract to the e-mail or postal address specified by you.

If you have any questions regarding the Application, please call our information line +371 67869866 or send an e-mail to info@lg.lv

1. In the section “For home” select “Contract signing”;
2. Authorise via internet banking or e-Signature;
3. On the completion of your application, press “Submit”;
4. We will send the contract within 5 working days (by filling in the Application online) to the e-mail address provided by you.

If you have a natural gas connection, you can sign a contract after signing the Acceptance Protocol of the Object (PNA). If it is necessary to install or renew the connection, contact the distribution system operator GASO.

To enter into a contract, complete and submit an online application.

The conclusion of the contract is free of charge and the process will take ~ 5 working days.

It is necessary to complete and submit an application online or complete an application to conclude a contract indicating the justification for the use of the property and send it to the e-mail address info@lg.lv.

• If you want to conclude a contract on behalf of another person (principal), please attach a copy of the power of attorney.

• If you rent or lease a property, you shall submit the owner's consent to enter into the contract or another document, such as a lease or rental agreement, which indicates that the owner has granted you the right to enter into a natural gas trade contract for the property in question.

• If the property has no connection for natural gas, before concluding a contract with us, you must contact the distribution system operator GASO.

Latvijas Gāze is not entitled to provide information on the payment history of previous owners. When purchasing a new property, it is important to record the meter readings at the time of purchase, e.g., by including an Acceptance Protocol of the Object (PNA); the payments will only have to be made for the consumed natural gas from the moment of purchase of the property.

For heating, the average natural gas consumption is calculated taking into account the degree of insulation of the building, the type of boiler, and the total number of people in one household. If natural gas is used for family cooking purposes, the average monthly consumption of natural gas will equal approximately 4 m³. Average natural gas consumption may vary depending on the type of use. Below we offer the average natural gas consumption calculated by the distribution system operator depending on the purpose of the use of natural gas:

Cooking (gas stove) ~ 4 m3

Water heating (boiler) ~ 20 m3

Heating:

up to 50 m2 ~ 71 m3
up to 80 m2 ~ 100 m3
up to 100 m2 ~ 125 m3
up to 120 m2 ~ 142 m3
up to 150 m2 ~ 167 m3
up to 200 m2 ~ 225 m3
up to 250 m2 ~ 267 m3

You can correct your personal data by sending us a message via the customer portal, by phone (+371) 67869866, or by e-mail info@lg.lv

You can change your contact information in the customer portal in the section "Profile" or we can do it on your behalf if you write us a message via the client portal, or contact us by phone (+371) 67869866, or by e-mail info@lg.lv

If you currently purchase natural gas from another trader, but you want to enter into a contract with Latvijas Gāze, please fill in the application online or send the application for the conclusion of the contract to the e-mail address info@lg.lv.

If you conclude the contract by the 15th of the current month, the contract will take effect from the 1st of the next month. However, if you conclude the contract starting from the 16th of the current month, the contract will enter into force on the 1st of the following month.

Upon termination of the contract, you can transfer the overpayment to another subscriber number. To transfer the overpaid amount, please fill in the overpayment application and send it to us in the customer portal mans.lg.lv or to the e-mail address: info@lg.lv.

If the owner or tenant of the property changes and if you have an overpayment and you are not going to renew the contract with Latvijas Gāze for another address, please fill in and send us an application for termination of the contract and application for the transfer or payout of an overpayment indicating all the information for the transfer of the overpaid amount to your current account. 

If the overpaid amount is more than EUR 300, please send the application for termination of the contract to the e-mail address: info@lg.lv with a secure electronic signature or by mail, addressing the letter to AS “Latvijas Gāze”, 6 Aristida Briāna Street, Riga, LV -1001.

We will transfer your advance payment (overpayment) to your new contract for another property.

If you change your place of residence and the property will be used by another person in the future, or if you want to terminate the contract because the property will be disconnected from the natural gas, please send us a completed application for termination of the contract to info@lg.lv.

The disconnection of the natural gas supply is provided by the distribution system operator GASO (more information here). The most convenient way to apply for disconnection to be performed by GASO is by sending an SMS to the number 155 with the text “ATSL space market number of the object”. You can find the market number of the object in the customer portal or in the GASO customer portal. 

In accordance with the laws and regulations, natural gas consumption measured in m³ must be converted into kWh. In order to meet the requirements of the laws and regulations, the distribution system operator must multiply the final gas consumption of the object measured in m³ by the weighted average gross calorific value of gas for the month within the charging zone, which can be performed at the end of the month. You will receive the billing document after the consumption measured in m³ is converted into kWh. I.e., the month following the termination of the contract or the supply of natural gas.

Fixed product – the price of natural gas is fixed for 12 months with a cancellation fee.

Universal service – provides for fixing the price of natural gas for 6 months, without a premature termination fee.

The fixed price gives a guarantee that it will not change during the validity period of the contract. The main advantage of this product is that it gives a sense of security when planning the family’s monthly budget and expenses.  The fixed price product will allow you to determine the amount of your monthly invoice more accurately, so you know how much you need to set aside for its payment each month. Your invoice may increase or decrease depending on your natural gas consumption.

VARIABLE product – the price of natural gas will change depending on developments in the world natural gas market. An open-ended contract, with no termination fee, which means you can choose a different product that suits you better at any time. Information on price changes will be sent 30 days in advance to the settlement e-mail address indicated in the contract.

The cost of a variable price product will be slightly more difficult to predict as the price of natural gas will vary in line with market price changes.

The product name is shown on the contract printout (if the contract was signed after 1 May 2023) and on the invoices. Users registered in the Customer Portal can see this under “Contracts”.

In the case of any doubts, please contact the Customer Service Centre, telephone number: 67869866, e-mail info@lg.lv.

The most convenient way to change your product is via the Customer Portal or the website:

1. Authorise via internet banking or eParaksts;
2. under “Contracts”, select “Conclude a new contract” and “+ New application”;
3. After filling in your contact details, select “Change product” in the second step;
4. After filling in the application, click “Submit”;
5. The contract will be sent to the e-mail address you have provided within 5 working days.

If you are unable to use the customer portal or website but use a full access Smart-ID, please contact Customer Service by calling 67869866; the application will be accepted during the conversation.

Or send the completed application form to info@lg.lv.

The premature contract termination and product change fee is applied to the FIXED product and decreases every three months in proportion to the natural gas trading period until the premature termination of the contract.

Thus, if the contract is terminated within the first three months from the start date of the contract, the termination fee is payable at 100%. If the contract is terminated from the fourth month onwards, a termination fee of 75% is payable. From the seventh month onwards, 50%, and from the tenth month onwards, 25%.

The termination fee is specified in Clause 10 of Part I of the Natural Gas Trade Contract.